Terms and Conditions

By using the website palau.co (collectively "site" or “website”) you agree to the terms and conditions set out herein.

This website is operated by SoulTrips c/o Druk Asia Pte Ltd (STB TA No 1908). This website is provided solely to assist customers in gathering travel information, determining the availability of travel related goods and services, making reservations or bookings with travel suppliers. The terms we, us, our and SoulTrips refer to SoulTrips c/o Druk Asia Pte Ltd (STB TA No 1908). The term you refer to the customer visiting the website, making a booking or reservation through us on this website, electronic mail or phone calls through us.

This website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, “Terms of Use” or “Agreement”). Please read the Terms of Use carefully.

By using this website, making travel products reservations or booking, or contacting our service staff, you agree to this Terms of Use then in force shall apply. If you do not agree to the Term of Use, please do not use, access, make a reservation or booking through this website, electronic mail or phone calls.

Customers are deemed to have read, understood and accepted the following when making a reservation or booking.

REGISTRATION

In order to purchase any item, you need to be a registered member of the website. When registering to become a member, you must provide your first and last name and a valid email address.

You agree to provide accurate and complete information. Your personal information is stored securely and will be only used and disclosed in accordance with our Data Protection Policy.

You are solely responsible for the activity that occurs on your account and you must keep your account password secure.

USE OF WEBSITE BY YOU

You are specifically restricted from all of the following:

• Using this website in any way that is or may be damaging to this website;
• Using this website in any way that impacts user access to this website;
• Using this website contrary to applicable laws and regulations, or in any way may cause harm to the website, or to any person or business entity;
• Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website;
• Using this website to engage in any advertising or marketing.

PAYMENT

Payments are handled by our payment gateway partner “Stripe”. Please read their Terms of Use https://stripe.com/en-sg/legal/ssa and Privacy Policy https://stripe.com/en-sg/privacy

We do not store or keep your credit card information.

REFUND & CANCELLATION

If you or any of your party wish to cancel your reservation or booking, you must notify us through electronic mail or phone call. Cancellation charges and policy may apply. Please refer to the travel product individual page for the charges and policy.

LIABILITY

We do not own or control hotels, resorts, cruises or other facilities mentioned in the travel product pages. As an operator of the package tour therefore, we cannot be held liable.

1. Where there has been no fault on the part of the company, supplier or agents.
2. Where the failures in performance of the contract are attributable to the customer.
3. Where the failures are attributable to a third party not connected with the provision of the tour and is unforeseeable or unavoidable.
4. Where the failures are due to unforeseen circumstances beyond your control.

However, we do take all reasonable steps to ensure that the organization maintains standards and provide a service that is acceptable to the customers. The information within this website has been compiled with all reasonable care and is correct to the best of our knowledge and is published in good faith.

This Term of Use constitutes the entire agreement between us and you in relation to your use of this website and supersedes all prior agreements and understandings.